{"data":{"job_id":"c4145ac0-c6cb-4965-906b-e07138af7933","membership":"included","merged_into_job_id":null,"currentness":"current","stale":false,"company_id":null,"employer_name":{"state":"known","value":"REDWING TECHNOLOGY CORPORATION","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4","21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93","28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"title":{"state":"known","value":"Tier 1 Technical Support Representative","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4","21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93","28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"description":{"state":"known","value":"**Tier 1 Technical Support Representative Day Shift - 40 hours/week**\n\n**$18/hour**\n\n**Shifts:**\n\n**Training Monday – Friday 7am – 4pm – Approx. 4 weeks**\n\n**Permanent Shifts:**\n\n**Monday – Friday 8am – 5pm**\n\n**Or**\n\n**Sunday – Thursday 10am – 7pm**\n\n**Location: This position requires the candidate to reside in Arizona.**\n\n  \n\nThe Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.\n\n  \n\n**WHAT YOU WILL DO**\n\n  \n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\n* Answer inbound GPS troubleshooting calls (20-25 daily est.)\n* Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)\n* Track all troubleshooting activities in CRM system – Sales Force\n* Must be able to work multiple systems at a time efficiently while on a call or working cases\n* Learn, understand, and support multiple products and services within a technical support department\n* Manage multiple support cases at one time as well as\n* Meet support SLA’s and provide superior customer support\n* Follow Knowledge Base Articles / create Technical Notes\n* Work with support and/or product development personnel to troubleshoot and workaround product issues\n* Advocate for the client to ensure timely and accurate issue resolution.\n* Document and track client interactions and resolutions.\n* Continuously improve knowledge of the company's products and services.\n\n  \n\n**WHAT ARE WE LOOKING FOR**\n\n  \n\n* Excellent troubleshooting and customer service skills, including strong follow-up and the ability to examine, investigate, and solve dynamic problems with creative, out-of-the-box thinking.\n* Good technical skills in Windows, Microsoft Office (particularly Excel), and CRM (Salesforce preferred), with a commitment to proactively staying current on the underlying technologies.\n* Able to multitask across multiple computer applications at the same time to log and resolve support cases, and to adapt quickly to change.\n* Able to listen, comprehend, and communicate effectively and clearly \"on the fly.\"\n* Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations.\n* Highly self-motivated, able to prioritize both time, cases and projects and work independently as well as with a team.\n* Scheduling flexibility (support department will run 24x7).\n\n  \n\n**EDUCATION AND EXPERIENCE**\n\n  \n\n* 1-3+ years high-tech customer support experience in a fast-paced environment\n\n**Supervisory Responsibility**\n\nNone\n\n**Work Environment**\n\n  \n\nThis job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.\n\n  \n\n**Physical Demands**\n\n  \n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\n  \n\n**Position Type/Expected Hours of Work**\n\n  \n\nThis is a full-time position with a schedule that varies but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.\n\n  \n\n**Travel**\n\n  \n\nLittle to no travel is expected for this position.\n\n  \n\n**Other Duties**\n\n  \n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\n  \nRequirements:  \n\\- Bachelor's degree in Computer Science or a related field, or relevant experience.  \n\\- 1+ year(s) of experience in customer service or technical support role.  \n\\- Excellent communication and interpersonal skills.  \n\\- Proven problem-solving and critical-thinking abilities.  \n\\- Ability to work independently and in a team environment.","evidence":["display formatting derived from source description HTML as Markdown"],"postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true","location: location.remote=true","location: location.remote=true"]},"locations":[{"state":"known","value":{"region":"US-AZ","country":"US"},"postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4","21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93","28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]}],"job_first_seen_at":"2026-09-22T07:13:01.193Z","curated_at":"2026-10-03T10:07:52.797Z","job_updated_at":"2026-10-07T03:25:51.226Z","postings":[{"posting_id":"0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4","board_id":"workday","source_posting_id":"/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653-3","posting_status":"listed","posting_url":{"state":"known","value":"https://harriscomputer.wd3.myworkdayjobs.com/GBS/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653-3","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"application_url":{"state":"known","value":"https://harriscomputer.wd3.myworkdayjobs.com/GBS/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653-3","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"location":{"state":"known","value":{"state":"AZ","remote":true,"country":"US","countryRaw":"United States of America"},"postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"pay":{"state":"extraction_failed","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"title":{"state":"known","value":"Tier 1 Technical Support Representative","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"employer_name":{"state":"known","value":"REDWING TECHNOLOGY CORPORATION","postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"description":{"state":"known","value":"**Tier 1 Technical Support Representative Day Shift - 40 hours/week**\n\n**$18/hour**\n\n**Shifts:**\n\n**Training Monday – Friday 7am – 4pm – Approx. 4 weeks**\n\n**Permanent Shifts:**\n\n**Monday – Friday 8am – 5pm**\n\n**Or**\n\n**Sunday – Thursday 10am – 7pm**\n\n**Location: This position requires the candidate to reside in Arizona.**\n\n  \n\nThe Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.\n\n  \n\n**WHAT YOU WILL DO**\n\n  \n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\n* Answer inbound GPS troubleshooting calls (20-25 daily est.)\n* Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)\n* Track all troubleshooting activities in CRM system – Sales Force\n* Must be able to work multiple systems at a time efficiently while on a call or working cases\n* Learn, understand, and support multiple products and services within a technical support department\n* Manage multiple support cases at one time as well as\n* Meet support SLA’s and provide superior customer support\n* Follow Knowledge Base Articles / create Technical Notes\n* Work with support and/or product development personnel to troubleshoot and workaround product issues\n* Advocate for the client to ensure timely and accurate issue resolution.\n* Document and track client interactions and resolutions.\n* Continuously improve knowledge of the company's products and services.\n\n  \n\n**WHAT ARE WE LOOKING FOR**\n\n  \n\n* Excellent troubleshooting and customer service skills, including strong follow-up and the ability to examine, investigate, and solve dynamic problems with creative, out-of-the-box thinking.\n* Good technical skills in Windows, Microsoft Office (particularly Excel), and CRM (Salesforce preferred), with a commitment to proactively staying current on the underlying technologies.\n* Able to multitask across multiple computer applications at the same time to log and resolve support cases, and to adapt quickly to change.\n* Able to listen, comprehend, and communicate effectively and clearly \"on the fly.\"\n* Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations.\n* Highly self-motivated, able to prioritize both time, cases and projects and work independently as well as with a team.\n* Scheduling flexibility (support department will run 24x7).\n\n  \n\n**EDUCATION AND EXPERIENCE**\n\n  \n\n* 1-3+ years high-tech customer support experience in a fast-paced environment\n\n**Supervisory Responsibility**\n\nNone\n\n**Work Environment**\n\n  \n\nThis job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.\n\n  \n\n**Physical Demands**\n\n  \n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\n  \n\n**Position Type/Expected Hours of Work**\n\n  \n\nThis is a full-time position with a schedule that varies but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.\n\n  \n\n**Travel**\n\n  \n\nLittle to no travel is expected for this position.\n\n  \n\n**Other Duties**\n\n  \n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\n  \nRequirements:  \n\\- Bachelor's degree in Computer Science or a related field, or relevant experience.  \n\\- 1+ year(s) of experience in customer service or technical support role.  \n\\- Excellent communication and interpersonal skills.  \n\\- Proven problem-solving and critical-thinking abilities.  \n\\- Ability to work independently and in a team environment.\n\n  \n\nThe mission of Harris Global Business Services (GBS) is to exclusively serve Harris BUs across all verticals as a turn-key **Center of Excellence for global offshoring** in different countries around the world. GBS offers services to support Harris BUs in recruiting, hiring, onboarding, training and retaining highly qualified employees based on BU requirements. We are currently building new or expanding existing offshore teams in **Costa Rica**, **India** and **Bolivia**.\n\nGBS creates a customized recruitment campaign to hire Harris FTEs across the full spectrum of services, including R&D, Customer Support, Professional Services and Sales roles, along with corporate services including Finance, CIT, M&A, HR, Payroll, Compliance and Legal. We are committed to supporting our diverse, highly skilled, multi-national workforce with an outstanding corporate culture and strong engagement initiatives for all employees.\n\nGBS was created based on the staff augmentation model developed by Harris Computer in Costa Rica.  Incorporated in October 2020, Harris Adelante Servicios SRL currently supports more than 12 business units with 50 employees working across all vertical markets, including Harris Healthcare, Public Sector, Utilities and Quebec groups.","evidence":["display formatting derived from source description HTML as Markdown"],"postingIds":["0c5dbe02b1375610d450dfb22c9fb908bb038a2d9e77d5af84337ece8c27dfb4"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"source_posted_at":"2026-09-22T00:00:00.000Z","first_seen_at":"2026-09-30T04:52:56.023Z","last_completed_fetch_at":null,"latest_application_check":null,"source_data":{"sourceType":"workday","availability":"listed","employmentType":"Full time","sourcePostedAt":"2026-09-22T00:00:00.000Z","sourceUpdatedAt":null,"jobLocationType":"remote"},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"workday","source_class":"unknown","employment_type":"Full time"},{"posting_id":"21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93","board_id":"workday","source_posting_id":"/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653-4","posting_status":"listed","posting_url":{"state":"known","value":"https://harriscomputer.wd3.myworkdayjobs.com/HTN/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653-4","postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"application_url":{"state":"known","value":"https://harriscomputer.wd3.myworkdayjobs.com/HTN/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653-4","postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"location":{"state":"known","value":{"state":"AZ","remote":true,"country":"US","countryRaw":"United States of America"},"postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"pay":{"state":"extraction_failed","postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"title":{"state":"known","value":"Tier 1 Technical Support Representative","postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"employer_name":{"state":"known","value":"REDWING TECHNOLOGY CORPORATION","postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"description":{"state":"known","value":"**Tier 1 Technical Support Representative Day Shift - 40 hours/week**\n\n**$18/hour**\n\n**Shifts:**\n\n**Training Monday – Friday 7am – 4pm – Approx. 4 weeks**\n\n**Permanent Shifts:**\n\n**Monday – Friday 8am – 5pm**\n\n**Or**\n\n**Sunday – Thursday 10am – 7pm**\n\n**Location: This position requires the candidate to reside in Arizona.**\n\n  \n\nThe Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.\n\n  \n\n**WHAT YOU WILL DO**\n\n  \n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\n* Answer inbound GPS troubleshooting calls (20-25 daily est.)\n* Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)\n* Track all troubleshooting activities in CRM system – Sales Force\n* Must be able to work multiple systems at a time efficiently while on a call or working cases\n* Learn, understand, and support multiple products and services within a technical support department\n* Manage multiple support cases at one time as well as\n* Meet support SLA’s and provide superior customer support\n* Follow Knowledge Base Articles / create Technical Notes\n* Work with support and/or product development personnel to troubleshoot and workaround product issues\n* Advocate for the client to ensure timely and accurate issue resolution.\n* Document and track client interactions and resolutions.\n* Continuously improve knowledge of the company's products and services.\n\n  \n\n**WHAT ARE WE LOOKING FOR**\n\n  \n\n* Excellent troubleshooting and customer service skills, including strong follow-up and the ability to examine, investigate, and solve dynamic problems with creative, out-of-the-box thinking.\n* Good technical skills in Windows, Microsoft Office (particularly Excel), and CRM (Salesforce preferred), with a commitment to proactively staying current on the underlying technologies.\n* Able to multitask across multiple computer applications at the same time to log and resolve support cases, and to adapt quickly to change.\n* Able to listen, comprehend, and communicate effectively and clearly \"on the fly.\"\n* Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations.\n* Highly self-motivated, able to prioritize both time, cases and projects and work independently as well as with a team.\n* Scheduling flexibility (support department will run 24x7).\n\n  \n\n**EDUCATION AND EXPERIENCE**\n\n  \n\n* 1-3+ years high-tech customer support experience in a fast-paced environment\n\n**Supervisory Responsibility**\n\nNone\n\n**Work Environment**\n\n  \n\nThis job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.\n\n  \n\n**Physical Demands**\n\n  \n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\n  \n\n**Position Type/Expected Hours of Work**\n\n  \n\nThis is a full-time position with a schedule that varies but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.\n\n  \n\n**Travel**\n\n  \n\nLittle to no travel is expected for this position.\n\n  \n\n**Other Duties**\n\n  \n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\n  \nRequirements:  \n\\- Bachelor's degree in Computer Science or a related field, or relevant experience.  \n\\- 1+ year(s) of experience in customer service or technical support role.  \n\\- Excellent communication and interpersonal skills.  \n\\- Proven problem-solving and critical-thinking abilities.  \n\\- Ability to work independently and in a team environment.\n\n  \n\nHarris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.  \n  \nWorking for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!  \n  \nOur employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!\n\n* We empower our employees to make a difference\n* We have an award winning culture\n* We offer opportunity to learn\n* We are financially strong and we are owned by the largest software company in Canada (CSI)\n* We have fun!\n\n  \nFollow us on social media to learn more about our company values, culture and initiatives!\n\n**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.**  \n  \n*If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*","evidence":["display formatting derived from source description HTML as Markdown"],"postingIds":["21d28126caf9eb5d683a3cf1c8fd9c658db9f4e7297dd281fed1fb1e81e27b93"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"source_posted_at":"2026-09-22T00:00:00.000Z","first_seen_at":"2026-09-30T04:20:37.989Z","last_completed_fetch_at":"2026-10-04T05:58:07.435Z","latest_application_check":null,"source_data":{"sourceType":"workday","availability":"listed","employmentType":"Full time","sourcePostedAt":"2026-09-22T00:00:00.000Z","sourceUpdatedAt":null,"jobLocationType":"remote"},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"workday","source_class":"unknown","employment_type":"Full time"},{"posting_id":"28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1","board_id":"workday","source_posting_id":"/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653","posting_status":"listed","posting_url":{"state":"known","value":"https://harriscomputer.wd3.myworkdayjobs.com/1/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653","postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"application_url":{"state":"known","value":"https://harriscomputer.wd3.myworkdayjobs.com/1/job/Arizona-United-States/Tier-1-Technical-Support-Representative_R0046653","postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"location":{"state":"known","value":{"state":"AZ","remote":true,"country":"US","countryRaw":"United States of America"},"postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"pay":{"state":"extraction_failed","postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"title":{"state":"known","value":"Tier 1 Technical Support Representative","postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"employer_name":{"state":"known","value":"REDWING TECHNOLOGY CORPORATION","postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"description":{"state":"known","value":"**Tier 1 Technical Support Representative Day Shift - 40 hours/week**\n\n**$18/hour**\n\n**Shifts:**\n\n**Training Monday – Friday 7am – 4pm – Approx. 4 weeks**\n\n**Permanent Shifts:**\n\n**Monday – Friday 8am – 5pm**\n\n**Or**\n\n**Sunday – Thursday 10am – 7pm**\n\n**Location: This position requires the candidate to reside in Arizona.**\n\n  \n\nThe Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.\n\n  \n\n**WHAT YOU WILL DO**\n\n  \n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\n* Answer inbound GPS troubleshooting calls (20-25 daily est.)\n* Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)\n* Track all troubleshooting activities in CRM system – Sales Force\n* Must be able to work multiple systems at a time efficiently while on a call or working cases\n* Learn, understand, and support multiple products and services within a technical support department\n* Manage multiple support cases at one time as well as\n* Meet support SLA’s and provide superior customer support\n* Follow Knowledge Base Articles / create Technical Notes\n* Work with support and/or product development personnel to troubleshoot and workaround product issues\n* Advocate for the client to ensure timely and accurate issue resolution.\n* Document and track client interactions and resolutions.\n* Continuously improve knowledge of the company's products and services.\n\n  \n\n**WHAT ARE WE LOOKING FOR**\n\n  \n\n* Excellent troubleshooting and customer service skills, including strong follow-up and the ability to examine, investigate, and solve dynamic problems with creative, out-of-the-box thinking.\n* Good technical skills in Windows, Microsoft Office (particularly Excel), and CRM (Salesforce preferred), with a commitment to proactively staying current on the underlying technologies.\n* Able to multitask across multiple computer applications at the same time to log and resolve support cases, and to adapt quickly to change.\n* Able to listen, comprehend, and communicate effectively and clearly \"on the fly.\"\n* Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations.\n* Highly self-motivated, able to prioritize both time, cases and projects and work independently as well as with a team.\n* Scheduling flexibility (support department will run 24x7).\n\n  \n\n**EDUCATION AND EXPERIENCE**\n\n  \n\n* 1-3+ years high-tech customer support experience in a fast-paced environment\n\n**Supervisory Responsibility**\n\nNone\n\n**Work Environment**\n\n  \n\nThis job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.\n\n  \n\n**Physical Demands**\n\n  \n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\n  \n\n**Position Type/Expected Hours of Work**\n\n  \n\nThis is a full-time position with a schedule that varies but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.\n\n  \n\n**Travel**\n\n  \n\nLittle to no travel is expected for this position.\n\n  \n\n**Other Duties**\n\n  \n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\n  \nRequirements:  \n\\- Bachelor's degree in Computer Science or a related field, or relevant experience.  \n\\- 1+ year(s) of experience in customer service or technical support role.  \n\\- Excellent communication and interpersonal skills.  \n\\- Proven problem-solving and critical-thinking abilities.  \n\\- Ability to work independently and in a team environment.","evidence":["display formatting derived from source description HTML as Markdown"],"postingIds":["28365ae90a1fdd73a53f2f4a4ea484ee85674021386e776f1020cc852ba1fff1"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"source_posted_at":"2026-09-22T00:00:00.000Z","first_seen_at":"2026-09-22T07:13:01.193Z","last_completed_fetch_at":null,"latest_application_check":null,"source_data":{"sourceType":"workday","availability":"listed","employmentType":"Full time","sourcePostedAt":"2026-09-22T00:00:00.000Z","sourceUpdatedAt":null,"jobLocationType":"remote"},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"workday","source_class":"unknown","employment_type":"Full time"}]},"snapshot_watermark":"2026-10-08T08:01:59.931Z"}