{"data":{"job_id":"c707d6fd-fbb7-4a32-ad1f-80d42e6047db","membership":"included","merged_into_job_id":null,"currentness":"current","stale":false,"company_id":null,"employer_name":{"state":"known","value":"Versapay","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"title":{"state":"known","value":"Senior Technical Support Specialist","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"description":{"state":"known","value":"About Versapay 🚀\n\nVersapay turns accounts receivable (AR) into a competitive advantage.\n\nInefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.\n\nVersapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.\n\nThink you might be the next Veep to join? Read on!!\n\nOverview of Role\n\nWe are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.\n\nQualifications:\n3+ years of hands-on experience working with ERP systems in a functional,\nconsulting, implementation, or technical support capacity.\n\nExperience with one or more ERP platforms, such as:\n\nNetSuite\n\nSage Intacct\n\nMicrosoft Dynamics 365 Business Central\n\nMicrosoft Dynamics Finance & Operations\n\nAcumatica\n\nSAP Business One\n\nOther enterprise ERP solutions\n\nBachelor's degree in Accounting, Finance, Business Administration, Economics,\nInformation Systems, or a related field.\n\nStrong understanding of accounting principles and core ERP business processes,\nincluding:\n\nOrder-to-Cash (O2C)\n\nProcure-to-Pay (P2P)\n\nRecord-to-Report (R2R)\n\nAccounts Receivable\n\nGeneral Ledger\n\nFinancial Reporting\n\nDemonstrated ability to troubleshoot complex ERP issues and provide customer-\nfocused solutions.\n\nExperience supporting ERP customers in a technical support or customer care\nenvironment.\n\nStrong analytical, problem-solving, and critical thinking skills.\n\nExcellent written and verbal communication skills.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nExperience using customer support platforms such as Salesforce, Zendesk,\nIntercom, Jira, or similar ticketing systems.\n\nERP certifications are highly desirable.\n\nPreferred Qualifications\nExperience supporting payment integrations, APIs, middleware, or financial\ntechnology (FinTech) solutions.\n\nFamiliarity with ERP workflows, automation, reporting, and customization tools.\n\nExperience with SQL, REST/SOAP APIs, integration troubleshooting, or data\nsynchronization concepts.\n\nUnderstanding of ERP customization frameworks (e.g., SuiteScript, Power Platform,\nBusiness Central extensions, Sage customization tools, etc.).\n\nStrong organizational skills with exceptional attention to detail.\n\nCustomer-first mindset with a proactive approach to problem-solving.\n\nExperience mentoring teammates or serving as a subject matter expert.\n\nSuccess Metrics\nSuccess in this role will be measured by:\n\nCustomer Satisfaction (CSAT)\n\nSLA compliance and response times\n\nTime to First Contact (TFC)\n\nTime to Resolution (TTR)\n\nQuality and accuracy of case resolutions\n\nEffective case ownership and escalation management\n\nCustomer feedback and relationship building\n\nContribution to knowledge base articles and process improvements\n\nCollaboration and support across cross-functional teams\n\nWhy Join Us?\nWork alongside talented professionals supporting enterprise ERP solutions.\n\nSolve complex technical and business challenges that make a meaningful impact\non customers.\n\nCollaborate with Product and Engineering teams to influence product\nimprovements.\n\nOpportunities for professional development and career growth.\n\nBe part of a customer-focused team committed to delivering exceptional service\nand continuous innovation.\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"work_arrangement":{"state":"known","value":"remote","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"locations":[{"state":"known","value":{"country":"CA"},"postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]}],"job_first_seen_at":"2026-09-22T17:25:56.596Z","curated_at":"2026-09-26T10:02:59.415Z","job_updated_at":"2026-10-07T03:27:19.760Z","postings":[{"posting_id":"394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4","board_id":"lever","source_posting_id":"713be8ac-8795-4525-a03d-be28a29b07ca","posting_status":"listed","posting_url":{"state":"known","value":"https://jobs.lever.co/versapay/713be8ac-8795-4525-a03d-be28a29b07ca","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"application_url":{"state":"known","value":"https://jobs.lever.co/versapay/713be8ac-8795-4525-a03d-be28a29b07ca/apply","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"location":{"state":"known","value":{"remote":true,"country":"CA","countryRaw":"Canada","alternatives":[{"raw":"Canada (Remote)","remote":true,"country":"CA","countryRaw":"Canada"}]},"postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"pay":{"state":"known","value":{"max":90000,"min":80000,"ranges":[{"max":90000,"min":80000,"currency":"CAD","interval":"year"}],"currency":"CAD","interval":"year"},"postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"title":{"state":"known","value":"Senior Technical Support Specialist","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"employer_name":{"state":"known","value":"Versapay","postingIds":["394342565eb231a72c6efad6f3b0516c618d6ffb3e3dd8ba96ac71ae464121b4"]},"description":{"state":"known","value":"About Versapay 🚀\n\nVersapay turns accounts receivable (AR) into a competitive advantage.\n\nInefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.\n\nVersapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.\n\nThink you might be the next Veep to join? Read on!!\n\nOverview of Role\n\nWe are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.\n\nQualifications:\n3+ years of hands-on experience working with ERP systems in a functional,\nconsulting, implementation, or technical support capacity.\n\nExperience with one or more ERP platforms, such as:\n\nNetSuite\n\nSage Intacct\n\nMicrosoft Dynamics 365 Business Central\n\nMicrosoft Dynamics Finance & Operations\n\nAcumatica\n\nSAP Business One\n\nOther enterprise ERP solutions\n\nBachelor's degree in Accounting, Finance, Business Administration, Economics,\nInformation Systems, or a related field.\n\nStrong understanding of accounting principles and core ERP business processes,\nincluding:\n\nOrder-to-Cash (O2C)\n\nProcure-to-Pay (P2P)\n\nRecord-to-Report (R2R)\n\nAccounts Receivable\n\nGeneral Ledger\n\nFinancial Reporting\n\nDemonstrated ability to troubleshoot complex ERP issues and provide customer-\nfocused solutions.\n\nExperience supporting ERP customers in a technical support or customer care\nenvironment.\n\nStrong analytical, problem-solving, and critical thinking skills.\n\nExcellent written and verbal communication skills.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nExperience using customer support platforms such as Salesforce, Zendesk,\nIntercom, Jira, or similar ticketing systems.\n\nERP certifications are highly desirable.\n\nPreferred Qualifications\nExperience supporting payment integrations, APIs, middleware, or financial\ntechnology (FinTech) solutions.\n\nFamiliarity with ERP workflows, automation, reporting, and customization tools.\n\nExperience with SQL, REST/SOAP APIs, integration troubleshooting, or data\nsynchronization concepts.\n\nUnderstanding of ERP customization frameworks (e.g., SuiteScript, Power Platform,\nBusiness Central extensions, Sage customization tools, etc.).\n\nStrong organizational skills with exceptional attention to detail.\n\nCustomer-first mindset with a proactive approach to problem-solving.\n\nExperience mentoring teammates or serving as a subject matter expert.\n\nSuccess Metrics\nSuccess in this role will be measured by:\n\nCustomer Satisfaction (CSAT)\n\nSLA compliance and response times\n\nTime to First Contact (TFC)\n\nTime to Resolution (TTR)\n\nQuality and accuracy of case resolutions\n\nEffective case ownership and escalation management\n\nCustomer feedback and relationship building\n\nContribution to knowledge base articles and process improvements\n\nCollaboration and support across cross-functional teams\n\nWhy Join Us?\nWork alongside talented professionals supporting enterprise ERP solutions.\n\nSolve complex technical and business challenges that make a meaningful impact\non customers.\n\nCollaborate with Product and Engineering teams to influence product\nimprovements.\n\nOpportunities for professional development and career growth.\n\nBe part of a customer-focused team committed to delivering exceptional service\nand continuous innovation.\n\nWe are an equal opportunity employer and value diversity at our company. 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