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Coinbase is one of their investors.\n\nResponsibilities\n\nIndependently investigate and troubleshoot problems to resolution by collaborating with DevOps and Engineering teams\n\nSupport sales and business development activities\n\nSeamlessly onboard new users, blockchains, miners and businesses\n\nPerform corrective maintenance activities with usersConduct preventative maintenance, such as software upgrades, as needed\n\nIdentify issues and quality gaps in bloXroute’s service for multiple blockchains\n\nWrite technical whitepapers and application notes\n\nProvide clarity on quality requirements received from management and Engineering team\n\nUtilize data to provide insights and recommend action plans to improve program QA\n\nRequirements\n\n1+ years of experience as a Technical Support Engineer or relevant experience\n\nUnderstanding of ETH and EVM blockchain networks\n\nExperience with using web3 (like web3py, web3js) clients to query blockchain data\n\nUnderstanding of blockchain nodes and p2p networks\n\nBasic understanding of smart contracts and defi\n\nBasic experience in writing code and infrastructure management (Docker)\n\nBENEFITS\n\nThe company offers competitive salaries, stock options, company-paid healthcare benefits, 401k, unlimited PTO, remote work option and more. 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