{"data":{"job_id":"cdc1e3f6-05a1-4547-854e-a0e0af6f601d","membership":"included","merged_into_job_id":null,"currentness":"current","stale":true,"company_id":null,"employer_name":{"state":"known","value":"AF Group Careers Section","postingIds":["2936fd63a7e245f46febb1104dc20325e5fb522be255f9f781cf63d60197bb22"]},"title":{"state":"known","value":"Customer Service Assistant - Trucking Insurance Agency - Remote","postingIds":["2936fd63a7e245f46febb1104dc20325e5fb522be255f9f781cf63d60197bb22","8c7a6ca9d1c302305fee9c53702624466894d54ca1eaa7687a3a71d524ca66a4"]},"description":{"state":"known","value":"SUMMARY:\nThe Customer Service Assistant provides exceptional customer service and administrative support for Commercial Carriers Insurance Agency (CCIA), a retail truck insurance agency. This role serves as a key point of contact for current and prospective clients, handling phone and email inquiries, supporting policy servicing activities, and performing data entry and other administrative tasks to ensure a seamless customer experience.\nDue to the specialized nature of this role, prior experience working in a commercial insurance agency environment is highly desirable. Experience within a commercial trucking insurance agency is preferred; however, candidates with commercial transportation insurance experience will also be strongly considered.\nThis is a remote position with occasional day and overnight travel required to our La Palma, CA office.\nRESPONSIBILITIES/TASKS:\nTake client phone calls and communicate policy change requests to Team Members.\nIssuing Certificates of insurance for our clients.\nInputting potential business in our core C1 system as well as various online platforms.\nCreating of policy files in Image Right System.\nDaily / weekly filing of correspondence to Image Right System.\nProcess client payments in C1 system, assisting with payments made to Liberty Premium finance via the PBS billing system\nWorks effectively on the assigned team.\nSystem/Software Skills – Must learn all systems and stay current with changes and updates.\nConduct limited research when necessary.\nSuccessfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment.\nContinually maintains 98% or above quality.\nContinually maintains 85-115% metric score with 80-100% time on task.\nMaintains an 80% or above customer service score.\nAbility to interact with others in a professional manner.\n\nThis position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.\nEMPLOYMENT QUALIFICATIONS:\nEDUCATION:\nHigh School Diploma is required.\n\nEXPERIENCE\nPrior experience in customer service, data entry, administrative and/or clerical role, is preferred.\nRetail Truck Insurance Agency experience preferred.\nCommercial transportation or commercial Auto experience may be considered.\n\nSKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:\nProficient in Microsoft Office skills including Word, Excel, Outlook and Power Point.\nAfter one year of employment, take required courses and pass state exam to receive California Property and Casualty License.\nProfessional demeanor, customer service skills and problem-solving abilities are critical to this position.\nAble to understand and carry out instructions.\nDetail oriented.\nFlexible and able to multi-task assignments.\n\nWORKING CONDITIONS:\nAs a remote employee, work is performed both at home and occasionally in our La Palma, CA agency office setting, with no unusual hazards. During the training period, the employee may be required to visit La Palma more frequently. After training, the position will transition to remote with in-office attendance required as directed by the manager.\n* Office Location:\nAF Group – La Palma Campus\n4 Centerpointe Drive, Suite 300\nLa Palma, CA 90623\nwww.cciainsurance.com\nThe qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.\nPay Range: Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 and $64,000.\nWe are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. 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Experience within a commercial trucking insurance agency is preferred; however, candidates with commercial transportation insurance experience will also be strongly considered.\nThis is a remote position with occasional day and overnight travel required to our La Palma, CA office.\nRESPONSIBILITIES/TASKS:\nTake client phone calls and communicate policy change requests to Team Members.\nIssuing Certificates of insurance for our clients.\nInputting potential business in our core C1 system as well as various online platforms.\nCreating of policy files in Image Right System.\nDaily / weekly filing of correspondence to Image Right System.\nProcess client payments in C1 system, assisting with payments made to Liberty Premium finance via the PBS billing system\nWorks effectively on the assigned team.\nSystem/Software Skills – Must learn all systems and stay current with changes and updates.\nConduct limited research when necessary.\nSuccessfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment.\nContinually maintains 98% or above quality.\nContinually maintains 85-115% metric score with 80-100% time on task.\nMaintains an 80% or above customer service score.\nAbility to interact with others in a professional manner.\n\nThis position description identifies the responsibilities and tasks typically associated with the performance of the position. 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During the training period, the employee may be required to visit La Palma more frequently. After training, the position will transition to remote with in-office attendance required as directed by the manager.\n* Office Location:\nAF Group – La Palma Campus\n4 Centerpointe Drive, Suite 300\nLa Palma, CA 90623\nwww.cciainsurance.com\nThe qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.\nPay Range: Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 and $64,000.\nWe are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. 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This role serves as a key point of contact for current and prospective clients, handling phone and email inquiries, supporting policy servicing activities, and performing data entry and other administrative tasks to ensure a seamless customer experience.\nDue to the specialized nature of this role, prior experience working in a commercial insurance agency environment is highly desirable. 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Other relevant essential functions may be required.\nEMPLOYMENT QUALIFICATIONS:\nEDUCATION:\nHigh School Diploma is required.\n\nEXPERIENCE\nPrior experience in customer service, data entry, administrative and/or clerical role, is preferred.\nRetail Truck Insurance Agency experience preferred.\nCommercial transportation or commercial Auto experience may be considered.\n\nSKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:\nProficient in Microsoft Office skills including Word, Excel, Outlook and Power Point.\nAfter one year of employment, take required courses and pass state exam to receive California Property and Casualty License.\nProfessional demeanor, customer service skills and problem-solving abilities are critical to this position.\nAble to understand and carry out instructions.\nDetail oriented.\nFlexible and able to multi-task assignments.\n\nWORKING CONDITIONS:\nAs a remote employee, work is performed both at home and occasionally in our La Palma, CA agency office setting, with no unusual hazards. During the training period, the employee may be required to visit La Palma more frequently. After training, the position will transition to remote with in-office attendance required as directed by the manager.\n* Office Location:\nAF Group – La Palma Campus\n4 Centerpointe Drive, Suite 300\nLa Palma, CA 90623\nwww.cciainsurance.com\nThe qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.\nPay Range: Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 and $64,000.\nWe are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. 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