{"data":{"job_id":"dacfc29c-3082-444e-867f-05d1c58739a9","membership":"included","merged_into_job_id":null,"currentness":"current","stale":true,"company_id":null,"employer_name":{"state":"extraction_failed","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"title":{"state":"known","value":"Chat Support Assistant","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"description":{"state":"known","value":"Job Title: Chat Support Assistant About the Role Invicta Software is seeking a dedicated and personable Chat Support Assistant to join our dynamic customer service team. This role is vital in delivering timely, clear, and helpful assistance to our users, ensuring a seamless experience with our software solutions. As a Chat Support Assistant, you will be the first point of contact for customers seeking support, playing a crucial role in maintaining high customer satisfaction and fostering long-term relationships. Key Objectives • Provide prompt and accurate responses to customer inquiries via live chat. • Resolve user issues efficiently while maintaining a professional and friendly tone. • Collaborate with internal teams to escalate and resolve complex technical concerns. • Contribute to continuous improvement by sharing customer feedback and insights. Responsibilities • Respond to customer questions and concerns through live chat in a timely and courteous manner. • Identify customer needs and offer appropriate solutions or escalate when necessary. • Document customer interactions accurately and update support tickets accordingly. • Maintain up-to-date knowledge of Invicta Software products and services. • Work closely with technical and product teams to address recurring issues and improve support processes. • Ensure compliance with company policies and data privacy regulations during all customer interactions. Requirements • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. • Previous experience in chat support, customer service, or a related role. • Excellent written communication skills with strong attention to detail. • Ability to multitask and manage multiple chat conversations simultaneously. • Basic technical aptitude and willingness to learn software products quickly. • Strong problem-solving skills and a customer-focused mindset. • Flexibility to work in shifts, including evenings or weekends as needed. Preferred Qualifications • Experience with CRM or helpdesk software platforms. • Familiarity with SaaS products or software support environments. • Additional language skills are a plus. Benefits • Competitive salary with performance-based incentives. • Comprehensive health, dental, and vision insurance plans. • Opportunities for professional growth and skill development. • Collaborative and inclusive workplace culture. • Flexible work schedules and remote work options. • Paid time off and company-sponsored wellness programs.","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"locations":[{"state":"known","value":{"country":"US"},"postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]}],"job_first_seen_at":"2026-09-29T17:35:34.542Z","curated_at":"2026-10-03T10:13:41.243Z","job_updated_at":"2026-10-03T10:13:41.243Z","postings":[{"posting_id":"5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d","board_id":"polymer","source_posting_id":"40981","posting_status":"listed","posting_url":{"state":"known","value":"https://jobs.polymer.co/invicta-software/40981","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"application_url":{"state":"known","value":"https://jobs.polymer.co/invicta-software/40981","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"location":{"state":"known","value":{"city":"","remote":true,"country":"US"},"postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"pay":{"state":"known","value":{"max":64700,"min":49500,"ranges":[{"max":64700,"min":49500,"currency":"USD","interval":"year"}],"currency":"USD","interval":"year"},"postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"title":{"state":"known","value":"Chat Support Assistant","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"employer_name":{"state":"extraction_failed","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"description":{"state":"known","value":"Job Title: Chat Support Assistant About the Role Invicta Software is seeking a dedicated and personable Chat Support Assistant to join our dynamic customer service team. This role is vital in delivering timely, clear, and helpful assistance to our users, ensuring a seamless experience with our software solutions. As a Chat Support Assistant, you will be the first point of contact for customers seeking support, playing a crucial role in maintaining high customer satisfaction and fostering long-term relationships. Key Objectives • Provide prompt and accurate responses to customer inquiries via live chat. • Resolve user issues efficiently while maintaining a professional and friendly tone. • Collaborate with internal teams to escalate and resolve complex technical concerns. • Contribute to continuous improvement by sharing customer feedback and insights. Responsibilities • Respond to customer questions and concerns through live chat in a timely and courteous manner. • Identify customer needs and offer appropriate solutions or escalate when necessary. • Document customer interactions accurately and update support tickets accordingly. • Maintain up-to-date knowledge of Invicta Software products and services. • Work closely with technical and product teams to address recurring issues and improve support processes. • Ensure compliance with company policies and data privacy regulations during all customer interactions. Requirements • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. • Previous experience in chat support, customer service, or a related role. • Excellent written communication skills with strong attention to detail. • Ability to multitask and manage multiple chat conversations simultaneously. • Basic technical aptitude and willingness to learn software products quickly. • Strong problem-solving skills and a customer-focused mindset. • Flexibility to work in shifts, including evenings or weekends as needed. Preferred Qualifications • Experience with CRM or helpdesk software platforms. • Familiarity with SaaS products or software support environments. • Additional language skills are a plus. Benefits • Competitive salary with performance-based incentives. • Comprehensive health, dental, and vision insurance plans. • Opportunities for professional growth and skill development. • Collaborative and inclusive workplace culture. • Flexible work schedules and remote work options. • Paid time off and company-sponsored wellness programs.","postingIds":["5dd35f1870ec91904061176109d0c45e3998605ed1864475b912faf48e9ea67d"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"source_posted_at":"2026-08-17T09:47:10.000Z","first_seen_at":"2026-09-29T17:35:34.542Z","last_completed_fetch_at":"2026-10-02T08:07:23.334Z","latest_application_check":null,"source_data":{"sourceType":"polymer","availability":"listed","employmentType":"Full-time","sourcePostedAt":"2026-08-17T09:47:10.000Z","sourceUpdatedAt":null,"jobLocationType":"remote"},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"polymer","source_class":"unknown","employment_type":"Full-time"}]},"snapshot_watermark":"2026-10-08T08:01:59.931Z"}