{"data":{"job_id":"e2bf048c-e75f-4996-b73e-9b5d03ae2c50","membership":"included","merged_into_job_id":null,"currentness":"current","stale":true,"company_id":null,"employer_name":{"state":"known","value":"ARC'TERYX","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"title":{"state":"known","value":"Product Guide","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"description":{"state":"known","value":"Your Opportunity at ARC’TERYX:\nYou are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.\n\nYou are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.\n\nYou prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.\n\nAs a Product Guide at Arc’teryx, here’s what you’d be doing:\nDelivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving\n\nBuilding a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way\n\nChampioning Arc’teryx as a brand ambassador both in-store and in the community\n\nDeveloping your passions both in and out of the store with the support of the team\n\nSupporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives\n\nProviding feedback on merchandising and in-store experience to help drive sales\n\nMaintaining an open, collaborative relationship with your team and store leadership\n\nSupporting with and participating in various store tasks as assigned by the leadership team\n\nAnswering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels\n\nUtilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns\n\nReceiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)\n\nAre you our next Product Guide?\nYou are passionate about delivering exceptional customer service\n\nYou love to have fun at work, and hold yourself accountable to what is required of you\n\nYou are self-motivated, and enjoy problem solving\n\nYou remain highly flexible and adaptable when faced with ambiguity\n\nYou effectively balance autonomy and collaboration\n\nYou inspire breakthrough thinking and continuous improvement\n\nYou seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right\n\nYour passion for your work is paralleled by your passion for getting outside and living it\n\nExpectations:\nAll employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.\n\nYou are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document\n\nUnder the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request\n\nAvailability Requirements:\nYou are available for a minimum of one open, one close and one weekend shift each week\n\nYour availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager\n\nFull Time – 30- 40 hours per week (5 days per week)\n\nPart Time – 10- 30 hours per week (2-4 days a week)\n\nDetails:\nCompensation:\nHourly\n\n#LI-Onsite\n\nEqual Opportunity\n\nArc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.\n\nCreating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.\n\nAll applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.\n\nLeave it Better\nWe believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.\nJoin us in creating positive change in ourselves, our communities, and the world.\n\nLive it. Get out there - the mountains make us better\nDisruptive evolution. In pursuit of better. Always.\nCommit. We set bold objectives and see them through.","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"work_arrangement":{"state":"known","value":"in_person","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"locations":[{"state":"known","value":{"city":"Boston","region":"US-MA","country":"US"},"postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]}],"job_first_seen_at":"2026-09-29T16:31:52.212Z","curated_at":"2026-10-03T10:12:16.020Z","job_updated_at":"2026-10-07T22:24:29.138Z","postings":[{"posting_id":"a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a","board_id":"lever","source_posting_id":"a8a92f3e-b223-4b34-9abc-519f19cd6dd5","posting_status":"listed","posting_url":{"state":"known","value":"https://jobs.lever.co/arcteryx.com/a8a92f3e-b223-4b34-9abc-519f19cd6dd5","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"application_url":{"state":"known","value":"https://jobs.lever.co/arcteryx.com/a8a92f3e-b223-4b34-9abc-519f19cd6dd5/apply","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"location":{"state":"known","value":{"city":"Boston","state":"Massachusetts","remote":false,"country":"US","alternatives":[{"raw":"Boston, Massachusetts","city":"Boston","state":"Massachusetts","remote":false,"country":"US"}]},"postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"pay":{"state":"extraction_failed","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"title":{"state":"known","value":"Product Guide","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"employer_name":{"state":"known","value":"ARC'TERYX","postingIds":["a8c97f5c2737dd98a999a1d2e8199386faa1741d0018b1a300ba8f808d7ad21a"]},"description":{"state":"known","value":"Your Opportunity at ARC’TERYX:\nYou are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.\n\nYou are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.\n\nYou prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.\n\nAs a Product Guide at Arc’teryx, here’s what you’d be doing:\nDelivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving\n\nBuilding a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way\n\nChampioning Arc’teryx as a brand ambassador both in-store and in the community\n\nDeveloping your passions both in and out of the store with the support of the team\n\nSupporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives\n\nProviding feedback on merchandising and in-store experience to help drive sales\n\nMaintaining an open, collaborative relationship with your team and store leadership\n\nSupporting with and participating in various store tasks as assigned by the leadership team\n\nAnswering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels\n\nUtilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns\n\nReceiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)\n\nAre you our next Product Guide?\nYou are passionate about delivering exceptional customer service\n\nYou love to have fun at work, and hold yourself accountable to what is required of you\n\nYou are self-motivated, and enjoy problem solving\n\nYou remain highly flexible and adaptable when faced with ambiguity\n\nYou effectively balance autonomy and collaboration\n\nYou inspire breakthrough thinking and continuous improvement\n\nYou seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right\n\nYour passion for your work is paralleled by your passion for getting outside and living it\n\nExpectations:\nAll employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.\n\nYou are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document\n\nUnder the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request\n\nAvailability Requirements:\nYou are available for a minimum of one open, one close and one weekend shift each week\n\nYour availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager\n\nFull Time – 30- 40 hours per week (5 days per week)\n\nPart Time – 10- 30 hours per week (2-4 days a week)\n\nDetails:\nCompensation:\nHourly\n\n#LI-Onsite\n\nEqual Opportunity\n\nArc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.\n\nCreating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.\n\nAll applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.\n\nLeave it Better\nWe believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.\nJoin us in creating positive change in ourselves, our communities, and the world.\n\nLive it. Get out there - the mountains make us better\nDisruptive evolution. In pursuit of better. Always.\nCommit. 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