{"data":{"job_id":"e38e1ca7-2c38-4117-915b-aa4cc3bf7f43","membership":"included","merged_into_job_id":null,"currentness":"current","stale":true,"company_id":null,"employer_name":{"state":"extraction_failed","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"title":{"state":"known","value":"Collections Specialist","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"description":{"state":"known","value":"🐶 Our mission\nEvery pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At\nSnout\n, we aim to solve this by enabling clinics to offer pet wellness plans,\nthat actually work.\n🚀 The opportunity\nSnout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of <50 employees. We’re on the lookout for an experienced\nCollections Specialist\nbased in the Texas or Georgia area to help build out our collections function and increase the rate of collections while leaving a positive impression of Snout.\n💻 The role\nAs a Collections Specialist, you’ll be at the front line of customer interactions, working with clients on past-due accounts and helping us make smart, informed decisions on collections. You’ll manage day-to-day activities like contacting customers, negotiating repayment plans, sending correspondence, and documenting account details. Beyond the day-to-day, you’ll play a key role in shaping scalable processes and standards for our collections function, partnering with internal teams to resolve issues, improve workflows, and ensure a smooth and professional experience for every customer.\nYour impact will go far beyond collecting payments. By identifying root causes of delinquency, spotting trends, and recommending improvements, you’ll help reduce defaults and strengthen the financial health of the company. You’ll directly contribute to building a more efficient collections function that balances strong recovery results with exceptional customer service. Your work will ensure that Snout can continue supporting veterinarians and pet parents.\nIf you’re assertive, motivated by goals, and thrive on hitting (and exceeding) quotas, this role is for you!\nSnout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.\n🛠 What you’ll do\nReach out to past-due clients, request payment, and negotiate repayment plans while maintaining a positive customer experience\nSend follow-up correspondence to delinquent accounts, including reminders and demand letters\nAccurately document and update customer account records, including commitments to pay, balances, due dates, call notes, and next steps\nContribute to developing collections processes, standards, and performance targets that align with company goals\nAnalyze trends in customer delinquency and recommend strategies to reduce defaults and improve repayment outcomes\nLead and support process improvement initiatives to streamline collections workflows and increase operational efficiency\n💡What we're looking for\n2+ years experience in collections\nStrong customer service, verbal and written communication skills applicable to phone etiquette and email composition\nAbility to be a assertive, facilitate a difficult conversation and deal with upset clients yet still leave the client with a positive impression of Snout\nStrong problem solving skills and sound judgment in complex situations\nHigh emotional intelligence including empathy\nComfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc.\nHome office with reliable internet, webcam and microphone capabilities\nFlexibility to work weekend shifts and travel once a quarter\n🌟 What will make you stand out\nExperience with tools like Slack, Notion or ticketing platforms like FreshDesk, Linear, etc.\nDesire and ability to work independently in a fast-paced environment\n💖 Why you should join Snout\nFast growing, venture capital backed technology company focused on improving access to veterinary care\nAbility to have a meaningful impact from Day 1, where your voice and opinion matters\nUnlimited potential to grow in your career, learn and expand your skillsets\nCollaborative, flexible, and friendly culture\n❌ Why this role might not be a fit for you\nYou aren't\nbased in the Michigan, Texas or Georgia area\nYou can’t handle rejection or overcome obstacles to collect outstanding payments\nYou don’t enjoy helping clients and can’t handle dealing with negative or difficult clients\nA fast-moving, startup culture feels overwhelming to you\nYou aren’t comfortable with ambiguity and figuring things out as you go\nYou don’t have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community\nYou don’t live near an airport, have the flexibility to travel or to work weekend shifts as needed\n💸 Compensation\n$45 000 - $50 000 base salary\n⚕️\nBenefits\nDay 1 medical/dental/vision benefits\nFlexible time off + 11 Snout calendar holidays\nPaid parental leave","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"locations":[{"state":"known","value":{"city":"Dallas","country":"US"},"postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},{"state":"known","value":{"city":"Atlanta","country":"US"},"postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]}],"job_first_seen_at":"2026-09-21T18:33:00.461Z","curated_at":"2026-09-27T08:22:11.651Z","job_updated_at":"2026-10-07T22:25:38.876Z","postings":[{"posting_id":"99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf","board_id":"gem","source_posting_id":"am9icG9zdDrT0wk1bYJUXZX711k3L-wj","posting_status":"listed","posting_url":{"state":"known","value":"https://jobs.gem.com/snout/am9icG9zdDrT0wk1bYJUXZX711k3L-wj","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"application_url":{"state":"known","value":"https://jobs.gem.com/snout/am9icG9zdDrT0wk1bYJUXZX711k3L-wj","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"location":{"state":"known","value":{"city":"Dallas","remote":true,"country":"US","alternatives":[{"raw":"Atlanta, United States","city":"Atlanta","remote":true,"country":"US"}]},"postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"pay":{"state":"extraction_failed","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"title":{"state":"known","value":"Collections Specialist","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"employer_name":{"state":"extraction_failed","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"description":{"state":"known","value":"🐶 Our mission\nEvery pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At\nSnout\n, we aim to solve this by enabling clinics to offer pet wellness plans,\nthat actually work.\n🚀 The opportunity\nSnout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of <50 employees. We’re on the lookout for an experienced\nCollections Specialist\nbased in the Texas or Georgia area to help build out our collections function and increase the rate of collections while leaving a positive impression of Snout.\n💻 The role\nAs a Collections Specialist, you’ll be at the front line of customer interactions, working with clients on past-due accounts and helping us make smart, informed decisions on collections. You’ll manage day-to-day activities like contacting customers, negotiating repayment plans, sending correspondence, and documenting account details. Beyond the day-to-day, you’ll play a key role in shaping scalable processes and standards for our collections function, partnering with internal teams to resolve issues, improve workflows, and ensure a smooth and professional experience for every customer.\nYour impact will go far beyond collecting payments. By identifying root causes of delinquency, spotting trends, and recommending improvements, you’ll help reduce defaults and strengthen the financial health of the company. You’ll directly contribute to building a more efficient collections function that balances strong recovery results with exceptional customer service. Your work will ensure that Snout can continue supporting veterinarians and pet parents.\nIf you’re assertive, motivated by goals, and thrive on hitting (and exceeding) quotas, this role is for you!\nSnout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.\n🛠 What you’ll do\nReach out to past-due clients, request payment, and negotiate repayment plans while maintaining a positive customer experience\nSend follow-up correspondence to delinquent accounts, including reminders and demand letters\nAccurately document and update customer account records, including commitments to pay, balances, due dates, call notes, and next steps\nContribute to developing collections processes, standards, and performance targets that align with company goals\nAnalyze trends in customer delinquency and recommend strategies to reduce defaults and improve repayment outcomes\nLead and support process improvement initiatives to streamline collections workflows and increase operational efficiency\n💡What we're looking for\n2+ years experience in collections\nStrong customer service, verbal and written communication skills applicable to phone etiquette and email composition\nAbility to be a assertive, facilitate a difficult conversation and deal with upset clients yet still leave the client with a positive impression of Snout\nStrong problem solving skills and sound judgment in complex situations\nHigh emotional intelligence including empathy\nComfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc.\nHome office with reliable internet, webcam and microphone capabilities\nFlexibility to work weekend shifts and travel once a quarter\n🌟 What will make you stand out\nExperience with tools like Slack, Notion or ticketing platforms like FreshDesk, Linear, etc.\nDesire and ability to work independently in a fast-paced environment\n💖 Why you should join Snout\nFast growing, venture capital backed technology company focused on improving access to veterinary care\nAbility to have a meaningful impact from Day 1, where your voice and opinion matters\nUnlimited potential to grow in your career, learn and expand your skillsets\nCollaborative, flexible, and friendly culture\n❌ Why this role might not be a fit for you\nYou aren't\nbased in the Michigan, Texas or Georgia area\nYou can’t handle rejection or overcome obstacles to collect outstanding payments\nYou don’t enjoy helping clients and can’t handle dealing with negative or difficult clients\nA fast-moving, startup culture feels overwhelming to you\nYou aren’t comfortable with ambiguity and figuring things out as you go\nYou don’t have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community\nYou don’t live near an airport, have the flexibility to travel or to work weekend shifts as needed\n💸 Compensation\n$45 000 - $50 000 base salary\n⚕️\nBenefits\nDay 1 medical/dental/vision benefits\nFlexible time off + 11 Snout calendar holidays\nPaid parental leave","postingIds":["99c3a01dbb3a1c79607506ac902bc1fde34de19160681b8c86544118d0f2aacf"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["location: location.remote=true"]},"source_posted_at":"2025-08-26T15:40:57.137Z","first_seen_at":"2026-09-21T18:33:00.461Z","last_completed_fetch_at":"2026-10-06T14:10:49.487Z","latest_application_check":null,"source_data":{"sourceType":"gem","availability":"listed","employmentType":"full_time","sourcePostedAt":"2025-08-26T15:40:57.137Z","sourceUpdatedAt":null,"jobLocationType":"remote"},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"gem","source_class":"unknown","employment_type":"full_time"}]},"snapshot_watermark":"2026-10-08T08:01:59.931Z"}