{"data":{"job_id":"f3b44747-eb60-4da9-97e7-061a04b02794","membership":"included","merged_into_job_id":null,"currentness":"current","stale":false,"company_id":null,"employer_name":{"state":"known","value":"Castle Pines Veterinary Hospital - WellHaven Pet Health","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"title":{"state":"known","value":"Veterinary Receptionist","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"description":{"state":"known","value":"WellHaven Pet Health is built on a foundation of \"Well People, Well Pets, Well Practice, and Well Community\" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!\n\nJob Summary\n\nAs the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client�s experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying \"YES\" to pets and booking client appointments.\n\nKey Responsibilities\n\nMain Accountabilities:\n\n•\nThe primary purpose of this role is to fill the client schedule each day. This is how we provide access to care.\n\n•\nGreet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.\n\n•\nMaximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.\n\n•\nConvert > 20% of New Client incoming calls to scheduled appointments.\n\n•\nPromote the practice�s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.\n\n•\nPerform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care.\n\n•\nAdminister essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.\n\n•\nFacilitate client education and utilization of client-facing online pharmacy.\n\n•\nHandle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.\n\n•\nMaintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.\n\n•\nWork closely with the veterinary team to streamline patient flow and enhance the client�s experience, converting inquiries into scheduled appointments.\n\n•\nEnsure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.\n\nCustomer Service Delivery:\n\n•\nProvide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services.\n\n•\nExhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates.\n\n•\nAdapt to each client�s unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships.\n\n•\nProactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.\n\nOther Responsibilities:\n\n•\nAdhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.\n\n•\nLearn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.\n\n•\nTake on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency.\n\nRequired Skills and Knowledge\n\nDemonstrated ability to:\n\n•\nConvert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.\n\n•\nMulti-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.\n\n•\nRemain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.\n\n•\nLearn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.\n\nDemonstrated experience with/knowledge of:\n\n•\nHandling dogs, cats, and exotic animals.\n\n•\nTyping 40+ wpm (keyboard).\n\n•\nBasic MS Office products (Word, Excel) and email systems.\n\nAble to demonstrate :\n\n•\nA strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.\n\n•\nExcellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.\n\n•\nEffective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.\n\nEducation and Experience\n\n•\nHigh School Diploma or equivalent.\n\n•\n1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.\n\n•\n1+ years of experience working with computers (typing, email, other software).\n\n•\nVeterinary experience a plus, but not required.\n\nWork Location, Environment, and Physical Requirements\n\n•\nReception position performed onsite at our hospital or offsite event locations. Remote work is not available.\n\n•\nHospital environment includes pet-related sounds, smells, and space constraints.\n\n•\nFlexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.\n\n•\nAbility to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.\n\n•\nMay be exposed to pets that may bite or scratch, as well as biological hazards and medications.\n\nSalary Range: $21.57 - $24\n\nEqual Opportunity Employer � Commitment to Diversity\n\nWellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.\n\nFor more information, please contact WellHaven HR at HR@wellhaven.com .\n\nPay Transparency Disclaimer\n\nWellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: https://wellhaven.com/join-the-team/ .","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"work_arrangement":{"state":"extraction_failed","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"locations":[{"state":"known","value":{"city":"Renton","region":"US-WA","country":"US"},"postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]}],"job_first_seen_at":"2026-09-29T18:49:34.134Z","curated_at":"2026-10-03T10:44:55.385Z","job_updated_at":"2026-10-08T06:05:30.977Z","postings":[{"posting_id":"3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837","board_id":"hrmdirect","source_posting_id":"3815646","posting_status":"listed","posting_url":{"state":"known","value":"https://castlepinesvet.hrmdirect.com/employment/job-opening.php?req=3815646","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"application_url":{"state":"known","value":"https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3815646&source=3815646-CJB-0","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"location":{"state":"known","value":{"city":"Renton","state":"WA","remote":false,"country":"US"},"postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"pay":{"state":"known","value":{"max":24,"min":21.57,"currency":"USD","interval":"year"},"postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"title":{"state":"known","value":"Veterinary Receptionist","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"employer_name":{"state":"known","value":"Castle Pines Veterinary Hospital - WellHaven Pet Health","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"description":{"state":"known","value":"WellHaven Pet Health is built on a foundation of \"Well People, Well Pets, Well Practice, and Well Community\" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!\n\nJob Summary\n\nAs the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client�s experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying \"YES\" to pets and booking client appointments.\n\nKey Responsibilities\n\nMain Accountabilities:\n\n•\nThe primary purpose of this role is to fill the client schedule each day. This is how we provide access to care.\n\n•\nGreet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.\n\n•\nMaximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.\n\n•\nConvert > 20% of New Client incoming calls to scheduled appointments.\n\n•\nPromote the practice�s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.\n\n•\nPerform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care.\n\n•\nAdminister essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.\n\n•\nFacilitate client education and utilization of client-facing online pharmacy.\n\n•\nHandle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.\n\n•\nMaintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.\n\n•\nWork closely with the veterinary team to streamline patient flow and enhance the client�s experience, converting inquiries into scheduled appointments.\n\n•\nEnsure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.\n\nCustomer Service Delivery:\n\n•\nProvide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services.\n\n•\nExhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates.\n\n•\nAdapt to each client�s unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships.\n\n•\nProactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.\n\nOther Responsibilities:\n\n•\nAdhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.\n\n•\nLearn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.\n\n•\nTake on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency.\n\nRequired Skills and Knowledge\n\nDemonstrated ability to:\n\n•\nConvert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.\n\n•\nMulti-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.\n\n•\nRemain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.\n\n•\nLearn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.\n\nDemonstrated experience with/knowledge of:\n\n•\nHandling dogs, cats, and exotic animals.\n\n•\nTyping 40+ wpm (keyboard).\n\n•\nBasic MS Office products (Word, Excel) and email systems.\n\nAble to demonstrate :\n\n•\nA strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.\n\n•\nExcellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.\n\n•\nEffective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.\n\nEducation and Experience\n\n•\nHigh School Diploma or equivalent.\n\n•\n1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.\n\n•\n1+ years of experience working with computers (typing, email, other software).\n\n•\nVeterinary experience a plus, but not required.\n\nWork Location, Environment, and Physical Requirements\n\n•\nReception position performed onsite at our hospital or offsite event locations. Remote work is not available.\n\n•\nHospital environment includes pet-related sounds, smells, and space constraints.\n\n•\nFlexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.\n\n•\nAbility to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.\n\n•\nMay be exposed to pets that may bite or scratch, as well as biological hazards and medications.\n\nSalary Range: $21.57 - $24\n\nEqual Opportunity Employer � Commitment to Diversity\n\nWellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.\n\nFor more information, please contact WellHaven HR at HR@wellhaven.com .\n\nPay Transparency Disclaimer\n\nWellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: https://wellhaven.com/join-the-team/ .","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"work_arrangement":{"state":"extraction_failed","postingIds":["3d5f525e7fc7611b54caa8389fde6c99de804a6f71e98c30040303d1cdfea837"]},"source_posted_at":null,"first_seen_at":"2026-09-29T18:49:34.134Z","last_completed_fetch_at":"2026-10-07T22:10:27.477Z","latest_application_check":null,"source_data":{"sourceType":"hrmdirect","availability":"listed","employmentType":null,"sourcePostedAt":null,"sourceUpdatedAt":null,"jobLocationType":null},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"hrmdirect","source_class":"unknown","employment_type":null}]},"snapshot_watermark":"2026-10-08T08:01:59.931Z"}