{"data":{"job_id":"fc572bcb-2708-4ded-ad04-2d493592407a","membership":"included","merged_into_job_id":null,"currentness":"current","stale":true,"company_id":null,"employer_name":{"state":"known","value":"EER Poland","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"title":{"state":"known","value":"IT Service Dispatcher / Coordinator - Remote","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"description":{"state":"known","value":"Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.\nPlease note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.\nPosition Overview\nOur client is looking for an individual who will act as the operational control center of their IT service department.\nKey Responsibilities:\nRequest Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.\n\nTechnician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.\n\nSales Support: Organizing and scheduling meetings with potential new clients for the sales team.\n\nOperational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.\n\nCustomer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.\n\nProblem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.\n\nCandidate Profile\nOur client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset.\nRequirements:\nPassion for organization – planning, coordinating, and multitasking come naturally.\n\nStructured and reliable working style with a strong sense of ownership.\n\nSolution-oriented approach to challenges.\n\nStrong service awareness and dedication to customer satisfaction.\n\nExcellent communication skills with both customers and technical staff.\n\nCollaborative team spirit.\n\nGerman language skills at B1 level or higher.\n\nPreferred Qualifications:\nExperience in dispatching, coordination, or customer service\n\nFamiliarity with ticketing or dispatch software\n\nWhat Our Client Offers\n100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).\n\nFull-Time Employment: A stable, permanent position with regular working hours.\n\nFlexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.\n\nProfessional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows.\n\nLong-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor.","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["title, location: Remote; Remote"]},"locations":[{"state":"known","value":{"city":"Lake Argyle","country":"AU"},"postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]}],"job_first_seen_at":"2026-09-30T03:34:03.324Z","curated_at":"2026-10-03T11:00:59.742Z","job_updated_at":"2026-10-03T11:00:59.742Z","postings":[{"posting_id":"261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d","board_id":"teamtailor","source_posting_id":"82c8c4b5-6440-4627-a430-00f6911545f9","posting_status":"listed","posting_url":{"state":"known","value":"https://eerpoland.teamtailor.com/jobs/6914947-it-service-dispatcher-coordinator-remote","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"application_url":{"state":"known","value":"https://eerpoland.teamtailor.com/jobs/6914947-it-service-dispatcher-coordinator-remote","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"location":{"state":"known","value":{"city":"Lake Argyle","state":"Remote","remote":false,"country":"AU"},"postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"pay":{"state":"extraction_failed","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"title":{"state":"known","value":"IT Service Dispatcher / Coordinator - Remote","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"employer_name":{"state":"known","value":"EER Poland","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"description":{"state":"known","value":"Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.\nPlease note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.\nPosition Overview\nOur client is looking for an individual who will act as the operational control center of their IT service department.\nKey Responsibilities:\nRequest Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.\n\nTechnician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.\n\nSales Support: Organizing and scheduling meetings with potential new clients for the sales team.\n\nOperational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.\n\nCustomer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.\n\nProblem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.\n\nCandidate Profile\nOur client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset.\nRequirements:\nPassion for organization – planning, coordinating, and multitasking come naturally.\n\nStructured and reliable working style with a strong sense of ownership.\n\nSolution-oriented approach to challenges.\n\nStrong service awareness and dedication to customer satisfaction.\n\nExcellent communication skills with both customers and technical staff.\n\nCollaborative team spirit.\n\nGerman language skills at B1 level or higher.\n\nPreferred Qualifications:\nExperience in dispatching, coordination, or customer service\n\nFamiliarity with ticketing or dispatch software\n\nWhat Our Client Offers\n100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).\n\nFull-Time Employment: A stable, permanent position with regular working hours.\n\nFlexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.\n\nProfessional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows.\n\nLong-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor.","postingIds":["261ad33444d7e24d3937c81891472df8b997160ec98494cdab19517cba9baf7d"]},"work_arrangement":{"state":"derived","value":"remote","evidence":["title, location: Remote; Remote"]},"source_posted_at":"2025-12-11T09:19:02.000Z","first_seen_at":"2026-09-30T03:34:03.324Z","last_completed_fetch_at":"2026-10-02T12:11:06.845Z","latest_application_check":null,"source_data":{"sourceType":"teamtailor","availability":"listed","employmentType":null,"sourcePostedAt":"2025-12-11T09:19:02.000Z","sourceUpdatedAt":null,"jobLocationType":"remote"},"source_rights":{"rights_record_id":null,"terms_verdict":null,"conditions":null,"attribution_required":null,"attribution_text":null,"attribution_link":null},"source_type":"teamtailor","source_class":"unknown","employment_type":null}]},"snapshot_watermark":"2026-10-08T08:01:59.931Z"}